Privacy Policy

PLDT Global Inc. Corporate Website

PLDT Global Inc. (“PGI”) respects your fundamental right to privacy and we commit to take great care in safeguarding your personal data. Throughout your use of PGI corporate website (the “Website”), we collect and maintain information about you. In accordance with applicable privacy laws, we share with you the general principles that govern how we collect, use, and share your personal data, as well as our privacy practices.

Why we collect your personal data

A. As you visit the “Contact Us” page of the website, we process your personal data based on our legitimate interest to function effectively as a business, but we only do so when your interests and fundamental rights or freedoms do not override our legitimate interest.

• To facilitate your engagement with our Consumer Sales Team We collect and process your Salutation, Name (first name and last name), Company Name, Email Address, Contact Number, Country of Location, and Industry so we may reach out to you to drive potential sales, expand market reach, and manage our companies’ relationship efficiently that may enhance global distribution, and identifying new revenue opportunities for potential sales growth for both our companies. Rest assured that your data will go directly to our consumer sales team, and will not be accessible to other groups without a need- to-know.
• To facilitate the beginning of our partnership with government partners, and MVP group of companies We collect and process your Salutation, Name (first name and last name), Company Name, Email Address, Contact Number, Industry, City, State/Province, Country of Location, Business Type, Position/Job Title so we may reach out to you to collaborate for consumer acquisition projects, and corporate social responsibility initiatives, fostering strategic alliances to enhance both our organizations’ growth and expand its reach. Rest assured that your data will go directly to our partnerships team, and will not be accessible to other groups without a need-to-know.
• To ensure efficient communication and collaboration with our International Product Development and Management (IPDM) team for merchant partnerships We collect and process your Salutation, Name (first name and last name), Company Name, Email Address, Industry, Position/Job Title, and Inquiry so we may reach out to you for potential consumer business development opportunities for both our companies. Rest assured that your data will go directly to IPDM team, and will not be accessible to other groups without a need-to-know.
• To facilitate your communication with our Enterprise Group for partnership opportunities We collect and process your Salutation, Name (first name and last name), Company Name, Email Address, Business Phone Number, Mobile Number, Industry, City, State/Province, Country of Location, Business Type so we may reach out to you for us to better understand your needs and preferences, enabling personalized service delivery and fostering stronger business relationships. Rest assured that your data will go directly to our respective Enterprise Group depending on your country of location, and will not be accessible to other groups without a need-to-know.
• To facilitate your communication with our Carrier team We collect and process your Salutation, Name (first name and last name), Company Name, Email Address, Business Phone Number, Mobile Number, Industry, Country of Location, and Inquiry so we may reach out to you for us to better understand your needs and preferences, enabling personalized service delivery and fostering stronger business relationships. Rest assured that your data will go directly to our respective Carrier team, and will not be accessible to other groups without a need-to-know.

B. We process your personal data in compliance with our legal obligations.

• To assist public authorities. We may be required to perform personal data processing or disclosure to comply with relevant legal and regulatory requirements.

When we disclose your personal data

In some instances, we may be required to disclose your personal data to our business partners and third-party service providers as part of our regular business operations.

This means we might share your information with:

• Our service providers and contractors who help us operate the Website, and assist us on the fulfillment of our products and services. This includes our subsidiaries and affiliates, and their sub-contractors.
• Law enforcement and government agencies, but only when required by laws and regulations and other lawful orders and processes.

In these cases, we ensure that your personal data is disclosed on a confidential basis, through secure channels, and only in compliance with applicable privacy laws and regulations. We will never share, rent, or sell your personal data to third parties outside of PGI except in special circumstances where you may have given your consent for, and as described in this statement.

How we protect your personal data

The integrity, confidentiality, and security of your personal data are important to us. That’s why we strictly enforce our privacy statement and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. These are also designed to protect your information from other natural and human dangers.

We also put in place the following safeguards:

• We keep and protect your information using a secured server behind a firewall, encryption and security controls;
• We keep your information only for as long as necessary for us to (a) provide the Service/s, (b) for our legitimate business purposes, (c) to comply with applicable laws, and (d) for special cases that will require the exercise or defense of legal claims, and for a maximum retention period of 10 years after the last service under the customer account was disconnected.
• We restrict access to your information only to qualified and authorized personnel who are trained to handle your information with strict confidentiality;
• We undergo regular audits and rigorous testing of our infrastructure’s security protocols to ensure your information is always protected;
• We promptly notify you and the competent data protection authority, when sensitive personal data that may, under the circumstances, be used to enable identity fraud are reasonably believed to have been acquired by an unauthorized person; and
• We let you update your information securely to keep our records accurate.

What your choices are

You are afforded certain rights in relation to your personal data under applicable data privacy laws and regulations. You are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to:

• Request access to the personal data we process about you: this right entitles you to know whether we hold personal data about you and, if we do, to obtain information on and a copy of that personal data.
• Request a rectification of your personal data: this right entitles you to have your personal data corrected if it is found to be outdated, inaccurate, or incomplete.
• Request the erasure of your personal data: this right entitles you to request the erasure of your personal data, such as in cases where your personal data is no longer necessary to achieve the legitimate business purpose of its use or processing.
• Request the restriction of the processing of your personal data: this right entitles you to request that we only process your personal data in limited circumstances, including with your consent.
• Request portability of your personal data: this right entitles you to receive a copy of personal data that you have provided to us (in a structured, commonly used and machine-readable format). This includes requests for us to transmit a copy of such personal data to another company, on your behalf.

You moreover have a right to object to the processing of your personal data, such as in cases when we process your personal data for purposes related to personal profiling and direct marketing.

To the extent that the processing of your personal data is based on your consent, you have the right to withdraw such consent at any time by contacting our Data Privacy Officer through the contact details provided below. Please note that this will not affect the lawfulness of the processing that was carried out before you withdrew your consent or PGI’s right to continue parts of the processing based on other legal bases than your consent. If, however, we have not provided you with another legal basis justifying the processing of your personal data in this privacy notice, we will stop the processing and delete your personal data.

To exercise any of these rights, you may get in touch with our Data Privacy Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal data.

If, despite our commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to PGI first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant data protection authority or to make a claim against us with a competent court (either in the country where you live, the country where you work or the country where you deem that data privacy law has been infringed).

PLDT GLOBAL INC. 11th Floor Ramon Cojuanco Building, Makati Avenue, Makati City dataprivacy@pldtglobal.com