With the launching of PLDT Global's e-Transport service, provisions for customers with Call Center businesses are made more convenient and highly accessible. Customers can now obtain a global e-transport service to serve as the transmission link for Call Centers. This permanent connection between two or more international sites is facilitated through PLDT Global's Global Points of Presence (PoP) positioned in strategic countries like the United States (Los Angeles/New York), United Kingdom, Hong Kong and Singapore with future sites in Japan, Taiwan, Korea and Australia.

PLDT Global's e-transport service meets the steep demands of Call Centers in terms of reliability and flexibility by augmenting the sharing and dispersion of Call Center voice traffic through its user-friendly and superior performance, thus harnessing the power of Call Center applications across their organization to be more prolific.


PLDT Global procures a premium and stabilized point-to-point network service for Call Center service providers and end-to-end (customer-to-customer) managed e-transport service for Call Center needs. Whatever complexities Call Centers demand, our secure link up installation and implementation, network design assistance, express order and delivery of equipment, progress reviewing, and facilities management will relieve customers of the financial and administrative burden of managing a Call Center.

  • The operation of high-end Trans-Pacific cable systems
  • The utilization of the SDH and ATM technologies available in E1, DS3 and STM-1 levels
  • Clear channel capability
  • Wide range of application and protection support 7x24x365 service assistance and reporting
  • In-house monitoring
  • High circuit availability
  • Built-in restoration plan
  • Diverse routing options for interoffice channel and access
  • Fully-owned and managed international network
  • International diversity - using of the fiber optic cable to separate physical routes available to customers on the international backbone network
  • Special routing - avoids potential trouble spots, maintain levels of circuit availability, and carries full capacity 24 hours a day, 365 days a year

With PLDT Global's extensive and robust network all over the world, Call Center voice traffic of all types and classes can be sent from one corner of the globe to the other in the most efficient and effective way. The dedicated point-to-point connection of PLDT Global enables customers with Call centers to reduce cost of operation with its single point of contact for transactions like billing, maintenance, prerequisites, ordering, pricing, single contract for service, and expansive product portfolio to suit all Call Center E-Transport requirements.

Customers are assured of a fully customized solution to high quality IP traffic, LAN/WAN connectivity, mission-critical broadband communication or any other combination, making PLDT Global's E-Transport at par with the leading carrier solution providers in the world.